FAQ

When creating an account, you can count on many benefits, including the ability to:

• receiving promotional coupons for subscribers;
• receiving notifications about offers and promotions of interesting products;
• tracking orders in the "My Account" section;
• submitting requests for product return in the "My Account" section;
• canceling a paid order in the "My Account" section.

nternal order numbers are generated for each order, regardless of the receipt method. The external order number is only generated for orders placed via the online shop and facilitates retrieval of the online orders. Please always quote at least these numbers if you have any questions about your order.

You can view all your previous orders in your customer account. You can create an account in our online shop very quickly at any time using the ‘Register’ button.

Once you are logged in, click the menu item ‘My orders’ to go directly to your orders. Here you can see all orders of the past years, track the current status and or reorder products with a click. Tip: Individual orders can be marked as ‘Favourites’ to help you find them more easily.

If you have one of our online accounts, you can file an alternative delivery address in the customer area at any time. If you order without logging in and/or without an online account, you can enter your alternative delivery address in order step 3.

Select “Forgot password?” in the login window. Then enter the e-mail address belonging to your customer account in the appropriate field. We will then send you an e-mail with a personalised link to our website which will allow you to create a new password.

Select “Forgot password?” in the login window. Then enter the e-mail address belonging to your customer account in the appropriate field. We will then send you an e-mail with a personalised link to our website which will allow you to create a new password.

Regardless of whether or not you order by telephone or via our online shop - you can see all of your orders online (regardless of the receipt method).