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Terms & Conditions
1. General Provision, Conclusion of Contract
(1.1.) Our actual and future offerings, supplies and/or services made and rendered to our commercial customers (purchasing such goods and/or services in their capacity as commercial operators in terms of Para. 14 of the German Civil Code for their commercial and professional usage) are provided exclusively on the basis of the following terms and conditions also in those cases, where we do not specifically confirm individual orders. Conflicting or inconsistent terms of the buyer shall only apply, if confirmed by us explicitly in writing. These General Terms shall also exclusively apply even if we, with full awareness of the buyer’s contradictory terms and conditions or those differing from these General Terms unconditionally make deliveries to the Buyer. Upon placing the order, yet at the latest upon receipt of the goods we supplied and/or the services we rendered, the buyer hereby irrevocably and unconditionally agrees to these General Terms. We are entitled to rescind the respective supply contract if the buyer objects to the exclusive application of our General Terms of Sale and Delivery.(1.2.) Any supply arrangements same as any modifications, amendments, ancillary agreements, declarations to terminate and any other statements and/or notifications must be made in writing (including telefax or email communication), unless otherwise agreed herein. All our offerings are non-binding and noncommittal, unless expressly agreed otherwise. A supply contract comes solely into effect even in an ongoing business relationship, as soon as we have accepted and confirmed the respective order of the buyer in writing or in any other text form. An order shall be deemed accepted unless rejected by us within a time period of ten (10) days in text form. The order confirmation can also be replaced by delivering the respective goods. In this event the dispatch of the said shipment shall be decisive for the coming into effect of the relevant supply contract.(1.3.) In the event of an existing written individual contractual arrangement between the buyer and us (in particular in case of a supply framework or central settlement arrangement with an association the buyer is a member of and the like), the terms and conditions of such agreement prevail to the extent they conflict with these General Terms. This does not apply in cases, where individual contractual arrangements between the buyer and us exist, which grant more favorable conditions to the buyer (e.g. in the area of rebates and discounts) than those afforded to the buyer by the respective contractual arrangements with its association.2. Pricing, Default in Payment, Set-Offs
(2.1.) Our offerings as contained in catalogs, advertisings, price lists and the like – are of a nonbinding and noncommittal nature, which applies also for any pricing information and quotations. Our prices and discounts valid at the respective shipment date are firm plus value added/sales tax if applicable. Unless otherwise stated in our order confirmation or in other individual written agreements with the respective buyer, all our pricing is based upon our list prices valid during the respective delivery period and quoted by us ex factory or ex warehouse exclusive of packaging, duties and other ancillary cost and charges of any nature, yet plus value added/sales tax if applicable (Incoterms Edition 2010). Additional cost and charges resulting from any special requests of the buyer (such as shipment by courier or express) shall be carried by the buyer. For those ordered quantities, which are below our minimum quantities set forth in our respective applicable price list, or which do not meet the fixed minimum order value, we are entitled to charge an extra processing fee as stated therein. Any deviating agreements must be made in writing.(2.2.) We accept to be bound by any pricing, the buyer and we have agreed upon pertaining to a certain order, for agreed period of time, the respective supply contract came into force. Except in the event of any contractual written arrangements to the contrary, we expressly entered into with the buyer, we shall be entitled to adjust our pricing in cases of increases of factors affecting our price calculation unforeseeable for us (such as higher costs of materials and raw materials, increase of labour cost, currency fluctuations, inflationary increases and the like).(2.3.) Unless otherwise expressly agreed upon in writing with the buyer, any payment in the event of open payment terms granted to the buyer by us, has to be made by the thirtieth (30th) day from the date of the respective invoice at the latest. A discount of two per cent (2%) is granted by us to the buyer, if full payment is made within ten (14) days from the respective invoice date. Any discounts and rebates granted to us by the buyer are subject to a complete and correct acceptance of the respective order and timely payment. In case of any return shipment, any discounts and rebates already granted to the buyer are subject to our chargeback rights. In the event of deliveries made in instalments, we are entitled to issue corresponding separate pro rata invoices. Within the framework of a direct debit scheme in the Single Euro Payments Area (SEPA) as agreed upon with the buyer, the corresponding direct debiting will take place two (2) days after the respective invoices became due and payable in line with the payment terms and conditions granted to the buyer and by taking special applicable discount arrangements – if any – into due account.(2.4.) Payment shall solely be deemed effected by the buyer, when we are in a position to dispose of the respective amounts in an unrestricted fashion. Money orders, checks and bills of exchange are only conditionally accepted on account for performance and by charging any collection and discounting fees to the buyer.(2.5.) In case of late payments, the buyer will be charged with interest rates from the due date of the respective payment at the annual rate of nine per cent (9%) above the prevailing base lending rate of the European Central Bank. Our right to claim additional damages in this context shall remain unaffected hereof.(2.6.) Provided the buyer is more than fourteen (14) days from the due date late with its payments and/or in the event we become aware of circumstances, which cause doubts about the creditworthiness of the buyer, we explicitly reserve the right to make any further supplies conditional upon an adequate advance payment or the provision of collaterals, respectively to temporarily suspend all supplies until payment has been received in full with regard to all outstanding payments of the buyer. In addition, we are entitled to rescind in whole or in part supply contracts already concluded with the buyer, unless the buyer honors our request of full payment in advance or provides adequate collaterals.3. Deliveries, Delivery Obstacles, Contract Modifications
(3.1.) Any delivery periods or dates quoted by us are always intended as a guide and are approximate only, unless otherwise expressly agreed upon in writing and specifically indicated by us as fixed dates, where the respective goods are due to be delivered exactly on such specific date. In any event these fixed dates are deemed met if the respective goods were dispatched by us on time – or in the event of collection by the buyer -it has been notified by us in advance on time that such goods were ready to be picked up. Irrespective of the foregoing, any agreed-upon delivery period will only commence to run subject to the clarification of all technical and other questions relating to the respective delivery. We are at any time entitled to make partial or early deliveries. In these cases, we shall only charge once for any packaging and transportation cost (in the event of a destination abroad). Any subsequent orders placed by the buyer or any other modification requests relating to its original order are subject to our acceptance. If accepted, this may cause changes of the original delivery periods agreed upon. If the execution of any order is temporarily suspended by us on the grounds of lacking creditworthiness on part of the buyer, any delivery dates confirmed by us shall become obsolete. In the event such temporary suspension will be lifted subsequently, new delivery dates, which need to be confirmed by us in writing, shall apply.(3.2.) Unless otherwise explicitly agreed upon in writing, all our deliveries are carried out for the account and risk of the buyer. In addition, the Incoterms of the International Chamber of Commerce Paris shall apply in their respective latest version. The goods supplied are deemed to be conformant, if they meet our respective product descriptions for the end-users. This shall equally apply in the event of only minor or customary deviations as to quality, measurements, colors, weight and the like, always provided such deviations do not substantially negatively affect the proper use of the respective products. We explicitly reserve the right to make any other changes or modifications relating to the products supplied by us to the extent these are caused by technical developments or technical improvements.Accepting the terms of this Contract, the Buyer is notified and agrees that the information about the Goods is posted on the website talan-s.com. is informational and reference nature and does not always represent full and accurate information about all properties and specifications. Information about the technical and protective Goods properties is indicated by the manufacturer based on technical documentation and may be contained on tags, labels, packaging boxes, etc. The Manufacturer of the Goods is not responsible for the information discrepancy about the Product presented on the website with its real specifications and all technical properties, as the products assortment can be updated by the manufacturer and is not currently displayed on the website by the Seller.(3.3.) Force majeure events, governmental or other public restrictions, strikes, lockouts and other events, for which we cannot be held liable and responsible, we are at our choice then either entitled to extend agreed-upon delivery periods for the duration of such disruptive events, or to rescind the concrete supply contract. In any event we undertake to notify the buyer in text form upon the said events and occurrences without any delay. In such cases the buyer shall not be entitled to claim damages on the grounds of nonperformance or default. This shall also be the case, where we did not receive deliveries on time from our own suppliers, unless we are liable for such deficiencies. In the event of agreed upon fixed delivery dates, the buyer shall only be entitled to rescind the respective supply contract after setting an adequate deadline requesting us to perform accordingly.(3.4.) If for any reason the buyer fails to accept delivery of the goods in whole or in part in spite of the fact that it has been advised by us properly that the goods are ready for delivery of collection, or if the buyer refrains from any duty to cooperate, or if delivery is delayed out of reasons caused by the buyer, it will be in default of acceptance. In such case we are entitled to be adequately reimbursed for any cost we may incur in this context, including additional expenditures (e.g. inventory cost). These will amount to one per cent (1%) per each calendar week of the total value of the stored goods based on the respective order value placed by the buyer. Irrespective of the foregoing, we and the buyer are entitled to claim proven higher or lower storage costs and the statutory passing of risk rules shall remain unaffected by such default of acceptance. In particular, but without any limitation, the risk of accidental loss or deterioration of the goods shall in these cases immediately pass to the buyer.(3.5.) Unless otherwise agreed upon with the buyer in writing, we explicitly reserve the right to use a freight forwarder/parcel shipment provider of our choice for the transportation of our goods. Transportation will then take place by using the most economic shipment modality (cargo, mail or freight forwarder). Shipment will in this event be at our cost, but at risk of the buyer. If requested by the buyer, deliveries will be insured at its cost against the customary transport risks. In the event it has been agreed upon that the goods will be collected by the buyer, risk of accidental loss or deterioration will pass upon handing over the goods to the buyer, or, if collected by third parties authorized by the buyer, upon handing over the goods to these third parties. Once the buyer is in acceptance of default, risk will pass at that time to the buyer.(3.6.) In the event we are in default of delivery, the buyer has to declare upon our request within an adequate deadline provided, whether it still wants to be supplied, or whether it will assert any other statutory rights. The buyer shall only be entitled to rescind the supply contract in the event of a delayed delivery on the grounds of statutory applicable rights, if we are responsible for such delay.(3.7.) For any damage compensation claims of the buyer, Clause 6.2 below shall apply.4. Warranty, Notice of Defects, Returns
(4.1.) For any rights of the buyer as to material defects and defects in title (including non-correct and short deliveries, same as the absence of warranted characteristics) the applicable statutory laws shall apply, unless set forth to the contrary below. In the event of a self-standing repair order or other contract for work services, the subsequent terms and provisions shall equally apply for such type of work and services. The warranty period shall be twelve (12) months and shall commence at the delivery date.(4.2.) The buyer shall upon receipt of each shipment delivered by us to the buyer or to its third-party representatives immediately inspect the goods. In the event of defects of the packaging or of the products themselves, which are visible and can be detected already upon delivery, the respective shipment shall be inspected as to its completeness in the presence of the freight forwarder and damages shall be specified and listed in writing on the acknowledgment of receipt document. In addition, these damages shall be photographed and any other evidence in this regard shall be taken to avoid subsequent losses of rights. In the event of obvious defects or other defects which could have been detected by the buyer by means of proper diligent inspection, these defects shall be deemed approved by the buyer, unless we receive a specified written complaint of defect within seven (7) work days from the date, the respective defect materialized. If, however, such defect could have been detected by the buyer already before, such prior date will then be decisive for the start of the complaint period concerned. If and to the extent goods delivered by us to the buyer have not been manufactured by us, but have been purchased from a third party supplier, we shall comply with our warranty obligations at first by assigning all our warranty claims against the said third party suppliers to the buyer, who accepts such assignment on account of performance. Our warranty obligations will then be only of a subsidiary nature and only after the buyer started court action against the respective third party supplier.
4.3.) In the event of wrong or surplus deliveries, the buyer undertakes to return without any delay the respective goods in their original packagings and without any modification of their original condition to us by using the return form provided by us. If the returned goods show damages or modifications of the original conditions, or have been returned without the original packaging and can therefore only be sold by us at additional cost, we are entitled to reduce the credit note issued to the buyer by up to thirty percent (30%) notwithstanding our right to prove higher damages, we may have incurred in this regard.(4.4.) If the delivered goods proved to be in fact defective after our inspection, we are at our choice at first entitled to choose, whether we will rectify the defects by repairing those or whether we will supply a defect-free product instead. Our right to reject a rectification claim according to applicable statutory laws shall remain unaffected hereof. In the event of a substitute delivery order, where it turns out that a product is no more available, it will be replaced by another
product, which comes as close as possible to the no more available product.(4.5.) Any warranty claims of the buyer shall be excluded, if and to the extent the buyer has not observed our operating, servicing and/or care instructions. The same shall apply for any damages caused by improper application or usage, putting into operation, modification or repair, wrong and/or negligent treatment and/or natural wear and tear.(4.6.) We are entitled to make the subsequent performance owed by us dependent on the fact that the buyer pays the due purchase price, yet the buyer shall have the right to withhold a proportional part of such purchase price, which adequately reflects the commercial value of the defects, which incurred.(4.7.) The buyer undertakes to give us sufficient time and opportunity for the supplementary performance to be provided by us by in particular making the allegedly defective goods available to us for inspection purposes by forwarding them at the buyer’s cost to us. Such return shipment needs to be accompanied by a concrete written specification of the alleged defects plus a copy of the invoice/bill of lading. Any cost and expenditures relating to the inspection as to whether the respective goods are defective or not, in particular transportation, travel, labor and material cost shall be borne by us, if and to the extent it turns out that a defect actually existed. If a defect complaint of the buyer proves to be unjustified, we are entitled to reimbursement of the cost we incurred in this regard. In the event we reject a repair or substitute delivery, or, if these failed or are unacceptable to the buyer, it can at its own choice rescind the respective supply contract to the extent permitted by applicable laws, reduce the purchase price and/or claim damage compensation by taking the terms and provisions of Clause 6. below into due account. This shall however not apply in case of only minor defects.(4.8.) The mere indication of product characteristics and other contents or performance descriptions do not constitute a quality or manufacturer warranty on our part. Any additional guarantees will only be assumed by us, if and provided they have been explicitly confirmed by us in writing. In any event claims of the buyer relating to product defects will be statute barred after six (6) months from the date of receipt of the respective goods by the buyer.(4.9.) Any spare part supplies and returns of repaired goods are made on the basis of an adequate transportation and packaging flat fee in addition to the compensation for our performance rendered in this regard, unless being covered by our warranty obligations.(4.10.) In any event we only accept returns of goods we supplied to the buyer within a time period of subsequent six (6) months from the invoice date. Goods, which are not contained in our actual price list, respectively have been modified are generally excluded from any exchange or crediting. The amount to be credited by the buyer for any returns, which have been accepted by the Talan GmbH in writing before, will be reduced fourty per cent (40%) on the basis of the overall respective invoice amount. This shall equally apply for goods, which have already been price tagged by the buyer, or were returned in a damaged condition. In the event of any individual written arrangements entered into with the buyer in the afore-described areas (e.g. pertaining to product returns) these contractual terms shall then prevail.
